FAQ

We are both. We operate a platform where buyers can post requirements (RFQs) and suppliers can list products, functioning like a marketplace. However, unlike a passive directory, we actively manage the transaction. We provide the “service” layer—verifying users, facilitating negotiations, and physically coordinating the movement of goods through our network of vetted partners.

Our ecosystem is open to professional entities involved in the agricultural supply chain. This includes:

• Suppliers/Exporters: Farmers, processors, and trading houses looking to sell products.
• Buyers/Importers: Wholesalers, food manufacturers, retailers, and distributors looking to source products.
• Brokers/Agents: Intermediaries looking to monetize their network by connecting deals on our platform.
• Logistics Providers: While we have our own vetted network, we are always open to onboarding high-quality transport and warehousing partners.

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Generally, no. We act as brokers and facilitators. We connect you with verified suppliers who own the stock. However, we ensure that the suppliers we recommend have been vetted and that the stock exists. In some specific cases, we may hold spot inventory for immediate liquidation, but our primary model is brokerage.

Our primary operational hub is the United Arab Emirates (UAE), serving as a gateway to the broader GCC region (Saudi Arabia, Oman, Kuwait, Qatar, Bahrain). We facilitate imports from global origins (such as India, Canada, Brazil, Vietnam) into the GCC, and we also manage re-exports from the UAE to markets in Africa and Europe.

Paid members get a competitive edge. The key benefits include:

• Early Access: See new RFQs before free members do.
• Visibility: Your profile and products appear at the top of search results.
• Trust: You get a “Verified Member” badge that builds instant credibility.
• Support: You receive priority customer service and, for Elite members, a dedicated account manager.

Yes. Our paid memberships are typically billed on a monthly or annual basis. You can choose not to renew your subscription at the end of your billing cycle. However, we do not offer refunds for partial months or unused portions of an annual term.

We believe in transparency. Commissions are agreed upon before a deal is finalized. We typically use one of two methods:

• Percentage of Invoice: A fixed percentage (e.g., 1% or 2%) of the Commercial Invoice value.
• Fixed Fee: A specific dollar amount per Metric Ton (MT) or per container.
  The specific rate depends on the commodity, the volume, and the complexity of the deal.

We operate on a “Success-Based” model. Commissions become Payable only after the transaction is successfully executed—meaning the buyer has paid, and the goods have been delivered (or documents transferred). Once these milestones are met, payments are processed within the timeframe specified in your Brokerage Agreement, usually 7-14 days.

We use formal Commission Protection Agreements or include commission clauses directly in the Deal Confirmation signed by all parties. By documenting the commission obligation within the platform’s ecosystem, we create a binding record. We do not support “side deals” made verbally; protection only applies to deals managed through Marhaba.

We coordinate a wide range of storage solutions through our partners in the UAE (Dubai, Sharjah, Jebel Ali). This includes:

• Dry Storage: For grains, pulses, and non-perishables.
• Temperature-Controlled: Cool and cold storage for fresh fruits, vegetables, and dates.

Bonded Warehousing: Storage inside Free Zones (like JAFZA) for goods in transit or re-export, allowing you to defer duty payments.

Yes. We specialize in cross-GCC road transport. We coordinate the trucks, manage the border documentation, and ensure compliance with specific import regulations (like SABER for KSA). We handle both dry and refrigerated trucks.

Agricultural goods require specific documentation to clear customs. At a minimum, you typically need:

• Original Commercial Invoice
• Packing List
• Bill of Lading / Air Waybill
• Certificate of Origin
• Phytosanitary Certificate (for plant products) or Health Certificate (for processed food)

Halal Certificate (for meat products)
Our team reviews these documents before shipment to ensure they meet UAE/GCC standards.

Absolutely. The UAE is a global re-export hub. We can manage the entire process: receiving goods into a Free Zone (transit status), consolidating or repacking them if needed, and then coordinating the outbound shipment to your final destination in Africa, Asia, or Europe. We handle the specific “Transit” documentation to prevent you from paying unnecessary import duties in the UAE.

Click the “Forgot Password” link on the login page. You will receive an email with instructions to reset your password securely.

If a buyer cancels after a contract is signed and a deposit is paid, the deposit is typically forfeited to the supplier to cover losses, subject to the terms of the specific contract. We will investigate the reason for cancellation. Frequent cancellations without cause will lead to a user being banned from the platform to protect our community.

If you receive a message that seems fraudulent, or if a user asks you to take the conversation/payment off-platform to avoid fees, please report it immediately using the “Report User” button on their profile or by emailing our compliance team. We have a zero-tolerance policy for fraud and circumvention.

If you didn’t find the answer you were looking for, don’t hesitate to reach out. We are happy to discuss your specific trading needs.